Privacy Policy ace44 – Member Personal Data Protection

Ace44 ("we", "Platform" or "ace44") is fully committed to protecting the privacy and personal data security of all members using our platform in ace44.vin. This Privacy Policy is established to ensure you clearly understand how your personal information is managed, why it is required, and what rights you hold in relation to it.

As an online gaming platform operating in Malaysia, ace44 complies with all applicable data protection requirements, including Malaysia's Personal Data Protection Act 2010 (PDPA). We believe that transparency in data management is the foundation of trust between our platform and our members.

This Policy applies to all users of the ace44 platform, including website visitors, registered members, and former members whose data remains in our system. It covers all channels of interaction with ace44, including the website, mobile platform, and communications with our customer support team.

Ace44 collects various types of personal data depending on how you interact with our platform. Below is a detailed breakdown of the types of information we collect:

All data collected is limited to what is strictly necessary to provide our services, meet legal requirements and ensure platform security. ace44 does not collect irrelevant or excessive data.

Ace44 collects your personal data through several different channels, depending on the type of interaction you have with our platform:

Direct Collection

Information you provide directly to us when:

• The new account registration process at ace44.
• Completing the identity verification (KYC) process.
• Making a deposit or submitting a withdrawal request.
• Contacting customer support via Live Chat or email.
• Participating in promotional campaigns or loyalty programs.

Automatic Collection

Some data is collected automatically by our systems when you use the platform, including device technical information, usage patterns and cookie data. This data is used to enhance the user experience and detect suspicious activity.

Third-Party Sources

In certain circumstances, we may receive data from third-party identity verification providers, integrated payment service providers, or relevant authorities to meet legal compliance requirements.

Ace44 uses your personal data solely for legitimate and clearly stated purposes. The following are the primary purposes for which your data is used:

• Account management: Creating, verifying, and maintaining your account on the ace44 platform.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions you carry out.
• KYC Compliance: Verifying your identity to meet anti-money laundering legal requirements.
• Platform security: Detecting and preventing fraud, unauthorized access, and platform misuse.
• Service improvements: Analyzing usage patterns to improve your gaming experience.
• Service communications: Sending important notifications related to your account, transactions, and policy changes.
• Promotions and marketing: Sending relevant offers and promotions, provided you have not opted out of receiving them.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate support.

Ace44 does not sell, rent or disclose your personal data to third parties for their own marketing purposes. However, in certain situations, we may need to share your data with the following parties:

• Payment service providers: Banks, e-wallets, and payment gateways that process your financial transactions on behalf of ace44.
• Identity verification providers: Companies that assist us in conducting KYC checks and document verification.
• Game providers: Third-party gaming companies that provide game content on the ace44 platform, limited to only the data required.
• Legal authorities: Government authorities, regulatory bodies, or law enforcement agencies when required by Malaysian law or court order.
• Technology partners: IT infrastructure and cybersecurity service providers that help us operate the platform securely.

All third parties who receive your data are required to comply with strict data protection standards and may only use that data for the specified purposes. ace44 ensures adequate data protection agreements are in place with all third-party partners.

Ace44 continuously invests in enterprise-grade security infrastructure to ensure your personal and financial data is always protected. Key security measures we employ include:

• 256-bit SSL Encryption: All data transmitted between your device and ace44's servers is encrypted using 256-bit SSL/TLS protocol, making it unreadable to unauthorised parties.
• Stored data encryption: Sensitive data stored in our databases is also encrypted using industry-standard AES-256 encryption.
• Strict access controls: Access to members' personal data is strictly limited to staff with a legitimate operational need, supported by comprehensive monitoring and audit logs.
• Two-factor authentication (2FA): The ace44 platform supports two-factor authentication for all member accounts as an added layer of protection.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect and respond to any threats or suspicious activity.
• Regular penetration testing: Security audits and penetration testing are conducted periodically by independent security experts to identify and address vulnerabilities.

Ace44 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies Used

• Essential Cookies: Required for core platform functions such as login, session security, and transaction processing. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform to help us improve website performance and usability.
• Functional Cookies: Saving your preferences such as language and display settings to provide a more personalized experience.
• Analytics Cookies: Helping us understand traffic patterns and platform usage in an aggregated, anonymous manner.

You may manage your cookie settings through your web browser at any time. Please note, however, that disabling certain cookies may affect the functionality and user experience of the ace44 platform.

As a data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by ace44:

• Right of Access

  You have the right to request a copy of the personal data we hold about you at any time.

• Right to Rectification

  You have the right to request correction of any personal data that is inaccurate or incomplete.

• Right to Erasure

  You may request deletion of your personal data, subject to applicable legal record-keeping obligations.

• Right to Object to Processing

  You may object to the processing of your data for direct marketing purposes at any time.

• Right to Data Portability

  You have the right to receive your personal data in a machine-readable format for transfer to another platform.

• Right to Restrict Processing

  You may request a restriction on the processing of your data in certain circumstances while an investigation or dispute is ongoing.

To exercise any of the above rights, please contact the ace44 customer support team via 24/7 Live Chat. We will process your request within 30 business days. In some cases, we may need to verify your identity before fulfilling the request.

Ace44 retains your personal data for as long as necessary to fulfil the original purpose of collection and meet the relevant legal obligations. Generally:

• Active account data: Retained for the duration that your account remains active on the ace44 platform.
• Financial transaction data: Retained for a minimum of 7 years following the transaction date, in line with Malaysia's financial and tax legal requirements.
• KYC records: Retained for the period stipulated by anti-money laundering compliance requirements, typically no less than 5 years after account closure.
• Communication logs: Retained for 2 years for dispute resolution and security audit purposes.
• Cookie and analytics data: Retained for between 30 days and 2 years depending on the type of cookie.

Once the required retention period has ended, your data will be securely deleted or anonymised so it can no longer be personally linked to you.

Ace44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the way our platform operates. When material changes occur, we will:

• Displaying a clear notice on the ace44 platform homepage.
• Sending a notification to your registered email at least 7 days before changes take effect.
• Updating the "Last Updated" date at the top of this document.

Your continued use of the ace44 platform after changes take effect constitutes your acceptance of the updated Privacy Policy. It is your responsibility to review this policy periodically.

If you have any questions, concerns or complaints regarding this Privacy Policy or how ace44 handles your personal data, please contact our data protection team through the following channels:

• Live Chat: Available 24/7 via the chat icon at the bottom corner of the ace44.vin platform.
• Support Email: [email protected]

We are committed to responding to all privacy-related enquiries within 3 business days. For more complex matters such as data access or deletion requests, the processing period is up to 30 business days.